Frequently Asked Questions

If you cannot find an answer here, feel free to contact us.

Installation

  •     I'm giving/throwing away my old handset; can I use my old account for my new handset?

    • Yes, you can. As long as you are using a device that Nokia has chosen to pre-bundle with WaveSecure, just run the program, and when asked whether you are a new user, answer NO, and then you will be prompted to enter your existing username and PIN, your new handset will then 'take over' the existing account from your old handset. Tip: you can simply restore all your data such as contacts, SMS, etc. to your new handset - makes changing phone really easy!

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Using WaveSecure

  •     Which handsets does WaveSecure support?

    • Please refer to http://nokia.wavesecure.com/phones.aspx for the full list. Please note that this portal is exclusively for owners of selected Nokia devices in India, who can get WaveSecure for free. If you don't find a free copy of WaveSecure already in your phone, you can also sign up here: https://www.wavesecure.com/preregister.aspx

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  •     Can I customize WaveSecure to suit my mobile usage patterns and preferences?

    • Yes, you can. WaveSecure offers you a range of customizable settings. For instance, you can configure the setting to automatically lock whenever the SIM card is replaced (because this would most likely imply the handset is stolen). However, if you have more than one SIM that you use often, you can add additional Safe SIMs that will not trigger the locking. WaveSecure also enables you to back up different type of data the way you want it. For example, you can set it to automatically back up your crucial data such as contacts and messages.

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Locking

  •     What's the difference between my handset's built-in lock and WaveSecure's lock?

    • Other than the fact that ours is prettier, it is also more informative, allowing you to customize the message to be displayed. You can offer a reward, threaten the person who took it, or be as polite as you can be in the message. More importantly, it enables you to remotely lock down the handset, or automatically lock down base on detection of threats such as SIM change, this enables you to use the phone without having to put in a PIN everytime you make a phone call, and yet gives you the ability to make sure your phone is protected when it's out of your hands.

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Tracking

  •     I have the handset thief's number, what can I do?

    • You can choose to call the person who took your handset and advise him to return the handset back to you, failing that, you can also file a report with the police and use the tracking information as evidence. There really are many things you can do with WaveSecure to help you track down the thief and get back your phone, just use your creativity!

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  •     So what does WaveSecure Track?

    • WaveSecure helps you track down every detail of the activities in your handset. You can easily track any new SIM cards inserted into your handset by visiting the Track page. You can also use the backup feature to track down all the SMS sent/received, incoming/outgoing phone calls, etc. This can help you keep a record of your own usage, or track down the thief's identity in case of theft.

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  •     Can I track the geographical location of my handset?

    • The current version of WaveSecure does not track the geographical location of your handset, although it is something that we are working on for the future. Tracking enables you to view the number of the new inserted SIM card and can then contact the person and persuade him/her to return your handset. You can also track usage like SMS sent/received or phone calls made, and may report this to police as evidence.

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Backup/Upload/Restore/Wipe

  •     How can I backup my data?

    • Backup can be done in three ways: 1. Auto Backup: Go to the WaveSecure application located on your handset to set this option on. Select and Enter the "Backup Now" Function. In the options menu, you will be able to select auto backup. You have a choice as to the interval and frequency of auto backup. Only new data will be backed up, so you do not have to worry about excess GPRS charge 2. Manual Web Backup: Go to the web portal, log in with your username and PIN, and go the Backup Section. You may manually select the data items you wish to backup. 3. Device Backup: Go to the WaveSecure application located on your handset to do a Manual Device Backup. Select and Enter the "Backup Now" Function. You will be presented with a list of items to backup; Select the data items you wish to backup, and back it up using the command from the options menu.

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Miscellaneous

  •     How safe is my data with you?

    • Over the years, organizations such as the Singapore Police Force and MINDEF, who is highly sensitive with their data security have trusted us in securing their mobile data, we are proud of our reputation of strength and integrity. We have an ironclad privacy policy which can be viewed at http://nokia.wavesecure.com/privacypolicy.aspx, which, in short, says that NO ONE will have access to your data. More importantly, the choice is yours - you can always choose not to backup your data on our servers at all.

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  •     I am worried about data charges, will I be using 3G or GPRS while on WaveSecure?

    • You will only incur data charges if you use the backup or restore feature of WaveSecure. However, the size of the data transferred is entirely up to you, you can, for example, go into the backup tab of the mobile application and view the number of new contacts/SMS (and the size in kb), and then decide if you want to back up your data. Please refer to your mobile operator as to how much they charge for data usage.

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  •     What is GPRS?

    • General Packet Radio Service (GPRS) is a data service for your handset. Basically it allows you to use the internet, send out MMS, or other activities that require the usage of data transfer on your handset.

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About tenCube

If you have interesting and creative questions, drop us an email at feedback@wavesecure.com and we might even post your question and the answer on the FAQ! (with your permission, of course)

  •     What is WaveSecure's Story?

    • WaveSecure is the anchor product of tenCube, a leading mobile security company headquartered in Singapore. Orginally developed for high security use by the Police and Millitary in Singapore, the consumer version has been created over 2 years with 7 releases and more then 2000 beta testers, in order to give YOU a great experience in using the product and the peace of mind that your handset is protected always. (Big Thanks goes out to our beta users! May the Phone be with you!)

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  •     What is tenCube?

    • Formed in 2005 by our co-founders (Darius Cheung, Varun Chatterji and Rishi Kumar), tenCube is headquartered in Singapore. tenCube customers include major operators, handset manufacturers and organizations such as Singapore Police Force and Singapore Ministry of Defence, visit us at www.tenCube.com to find out more about us! May the Phone be with you.

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